The player from India has been waiting for his withdrawal since March. The casino responded to say that the payment had been made, and requested the player speak to their bank. The player provided a bank statement showing that they had not received the payment.
The player’s verification is delayed.
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The user reports receiving only automated responses from customer support, with no effective resolution or updates to their complaint. They have expressed frustration over the lack of communication and assistance. The player from India faced account closure by Parimatch after attempting to withdraw funds. The Complaints Team made multiple attempts to contact the casino for clarification but received no response. The case was closed as unresolved due to insufficient evidence from the casino, which may have negatively impacted its rating.
Every time after sending the documents the casino asked for them again (7x). The casino didn’t react to this complaint and there were no more updates. The player from India had been waiting for a withdrawal for less than two weeks. The Complaints Team had advised him that withdrawal processing could take up to 14 days, often due to KYC verification or high withdrawal request volumes.
The player from India has been blocked without further explanation. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from India is experiencing difficulties withdrawing his funds due to limited availability of payment parimatch apk methods. The player from Mexico was experiencing difficulties withdrawing his winnings due to ongoing verification. The player has stopped responding and the complaint was closed as “rejected”.
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- We had tried to mediate the situation by contacting the casino and asking for clarification, but the casino had not responded.
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